FUTECH instruments are made with carefully selected components and crafted with the utmost care. By that, we can offer you an optimal quality. If your device should however be defective due to faulty materials or a production error, you can benefit from a 2 years manufacturer’s warranty. During this period, your instrument will be repaired or replaced for free if following conditions are met:
1. Your device has been purchased less than two years ago from an authorized FUTECH distributor. Please provide a copy of the invoice that indicates the type and the serial number of your faulty device.
2. You deliver the faulty device to an authorized FUTECH distributor in its original protective packaging (pouch in fabric, plastic suitcase ...).
3. The device shows no damage caused by incorrect usage (eg. Crack(s) from a fall, internal water damage, fuses melted by the use of an inappropriate charger or adapter, battery leakage, device opened by a non-authorised technician, ...)
The manufacturer’s warranty does not include periodic maintenance works (eg. Annual adjustments) nor the included batteries.